d1111 Privacy Policy

1 Introduction

d1111 ("we", "us", "our", or "the Platform") operates the online gaming and entertainment service accessible at d1111.club. We are committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy ("Policy") describes in detail how d1111 collects, uses, stores, shares, and protects personal information in connection with our services.

This Policy applies to all users of d1111, including registered account holders, visitors who browse the platform without registering, and individuals who contact our customer support team. By creating an account or continuing to use d1111, you acknowledge that you have read and understood this Policy and agree to the data practices described herein.

This Policy should be read alongside the Terms & Conditions, which governs your use of the d1111 platform more broadly. Where this Policy refers to the processing of data for responsible gaming purposes, the Responsible Gaming page provides additional context on the tools and support available to you.

2 Data We Collect

d1111 collects personal data through several means, including information you provide directly during registration and account use, data generated automatically by your interaction with the platform, and information received from third-party service providers. The categories of data we collect are described below.

2.1 Registration and Account Data

When you create a d1111 account, we collect the following information:

• Full legal name;
• Date of birth (to verify that you meet the 18+ age requirement);
• Registered mobile phone number (which serves as your primary account identifier);
• Email address (if provided);
• Password (stored in hashed, non-reversible form — we never store your password in plain text).

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of identity documents including:

• National Identification Card (NID) or passport;
• Proof of mobile banking account ownership (e.g., screenshot of bKash, Nagad, Rocket, or Upay registered number);
• Any additional documentation required to verify your identity or source of funds.

2.3 Financial Transaction Data

We collect records of all financial transactions conducted through your d1111 account, including:

• Deposit amounts and timestamps;
• Withdrawal requests, amounts, and processing status;
• Payment method identifiers (e.g., the last four digits of a registered bKash or Nagad number);
• Bonus credits, wagering activity, and promotional redemptions.

2.4 Gaming and Behavioural Data

d1111 automatically records data about your activity on the platform, including:

• Games played, wagers placed, and results;
• Session duration and login timestamps;
• Responsible gaming tool settings (deposit limits, self-exclusion status, session reminders);
• Customer support interactions and correspondence.

2.5 Technical and Device Data

When you access d1111, our servers and analytics systems automatically collect technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Referring URL and on-site navigation path;
• Cookie identifiers and session tokens (see Section 6 for full details).

3 How We Use Your Data

d1111 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your d1111 account, process deposits and withdrawals, and provide customer support.
• Identity verification: To verify your age (18+), confirm your identity, and comply with our KYC obligations prior to processing withdrawals or as otherwise required.
• Service delivery: To provide access to our games, betting markets, promotions, and platform features in a secure and personalised manner.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other unlawful or prohibited activity.
• Responsible gaming: To monitor gaming patterns, enforce account-level deposit limits and self-exclusion settings, and proactively identify players who may be exhibiting signs of problem gambling.
• Legal compliance: To fulfil our obligations under applicable law and to respond to lawful requests from authorities.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, user experience, and game offerings.
• Communications: To send you service-related notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses and offers.

4 Legal Basis for Processing

d1111 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your account (e.g., processing deposits, enabling gameplay, paying out withdrawals).
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money-laundering obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for the legitimate interests of d1111 or third parties, provided those interests are not overridden by your rights — such as fraud prevention, platform security, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

d1111 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

5.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction data with your chosen payment provider, which may include bKash, Nagad, Rocket (DBBL), Upay, Dutch-Bangla Bank, or BRAC Bank. These providers process data under their own privacy terms and applicable banking regulations.

5.2 Game and Technology Providers

d1111 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay data necessary for game delivery and integrity verification.

5.3 Identity Verification Services

We may engage third-party KYC and identity verification service providers to assist in verifying your identity documents and confirming your eligibility to use the platform.

5.4 Legal and Regulatory Authorities

d1111 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by law or in response to a valid legal request. We will notify you of such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event that d1111 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players as required.

6 Cookies & Tracking Technologies

d1111 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, login state cookies, and security cookies. They cannot be disabled without disrupting your use of d1111.
• Functional Cookies: Used to remember your preferences, such as your preferred language setting or responsible gaming tool configuration, to provide a more personalised experience.
• Analytics Cookies: Used to collect anonymised, aggregated data about how players use the platform — for example, which pages are visited most frequently and where navigation errors occur. This data helps us improve the platform over time.
• Security Cookies: Used to detect and prevent fraudulent activity, multi-account behaviour, and bot interactions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the d1111 platform. Strictly necessary cookies cannot be disabled as they are integral to platform operation.

7 Data Retention

d1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account's existence and for a period of at least five (5) years following account closure, in order to meet anti-money-laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity documents: Retained for the period required by applicable law, typically five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the interaction, unless a longer period is required in connection with an ongoing dispute or legal matter.
• Self-exclusion records: Retained indefinitely to prevent re-registration by a self-excluded individual, unless the self-exclusion was set for a defined period that has since expired.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with d1111's internal data management procedures.

8 Data Security

d1111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption: All data transmitted between your device and the d1111 platform is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Your account password is stored using a strong one-way hashing algorithm. d1111 staff cannot view your plain-text password at any time.
• OTP authentication: Sensitive account actions, including withdrawals, may require one-time password (OTP) verification via your registered mobile number.
• Access controls: Access to personal data within d1111 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Fraud monitoring: d1111 operates automated systems to detect unusual account activity, suspicious login attempts, and potential security threats in real time.

9 Your Rights

As a d1111 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data d1111 holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where we are required to retain data by law (e.g., financial records).
• Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

d1111 is strictly an adult platform intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a person under 18 has registered a d1111 account or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified complaint that an account holder is under 18, d1111 will promptly close the account, delete all associated personal data to the extent permitted by law, and void any balance held in the account. d1111 uses date-of-birth verification at registration and may conduct additional age-verification checks at any point during the account lifecycle.

11 Third-Party Services

The d1111 platform integrates third-party services to deliver a full gaming experience, including game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, as well as payment infrastructure from bKash, Nagad, and Rocket. These third parties operate under their own privacy policies and data practices.

d1111 is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party payment provider you use in connection with your d1111 account. Our integration with these providers is limited to the data necessary for the delivery of the relevant service (e.g., transaction processing or game delivery).

d1111 does not host third-party advertising networks on the platform, and we do not permit third-party advertisers to collect data about our players through the d1111 interface.

12 Updates to This Policy

d1111 reserves the right to amend or update this Privacy Policy at any time. Where changes are made, we will update the "Last Updated" date displayed at the top of this document. For material changes that significantly affect how we process your personal data, we will make reasonable efforts to notify you by email or through an in-platform notification prior to the changes taking effect.

Your continued use of the d1111 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed of how your data is being handled. If you do not agree to any revised version of this Policy, you should cease using the platform and request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way d1111 processes your personal data, please reach out to our team using the contact details below. All privacy-related enquiries should be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the d1111 platform, staffed on Bangladesh Standard Time (BST, UTC+6)
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)

When submitting a privacy request, please include your registered mobile number and a brief description of your request so that we can locate your account and respond efficiently. For security purposes, d1111 may need to verify your identity before acting on any data access, rectification, or erasure request.

For more information on your account terms, please refer to our Terms & Conditions. For guidance on managing your gaming activity, visit our Responsible Gaming page.